Training
It is a well-known fact that the Insurance Industry is losing tens of millions of pounds to fraudsters every year, but what is being done about it?
The pressure to process larger numbers of claims, combined with the turnover of staff and relative inexperience of claims handlers are just some of the reasons as to why there are so many fraudulent claims “slipping through the net”.
To minimise costs and to work more effectively, companies need to recognise and “fast track” their genuine claims, thus enabling them to “free up” the time necessary to deal more appropriately with the many fraudulent cases they receive.
We can provide the training necessary to enlighten staff to the various methods used by fraudsters.
We can equip claims staff with the knowledge and insight to fight the very high percentage of false and exaggerated claims they receive each day. Our training programmes can be presented at either your premises, our own or off site in comfortable surroundings. We can even provide the opportunity for claims staff to become involved in our enquiries, from the relatively straight forward cases to the more complex injury cases involving surveillance.
Our highly skilled and experienced staff are able to assist in the training of claims handlers from all backgrounds and they will soon become adept at recognising and dealing with forged documentation, contrived and staged accidents and also the many exaggerated personal injury cases.